Frequently asked questions

Atlas Auto Rental is a local car rental company serving the Fort Lauderdale, Hollywood, and broader Broward County area. We offer modern, well-maintained vehicles with a simple online booking process and delivery-based service.

You can book directly through the Atlas Auto Rental website by choosing your dates, selecting a vehicle, completing the required renter information, and finishing checkout.

Atlas delivers the rental vehicle to an approved location. Before your rental starts, we confirm the delivery time and location with you. You will receive instructions for pickup, vehicle access, and rental start procedures.

You need a valid driver's license, a payment method accepted by Atlas, successful identity verification, and either verifiable auto insurance or required renter coverage.

You can rent with Atlas if you either have verifiable personal auto insurance or purchase the required renter coverage when you do not have qualifying insurance.

Atlas accepts approved electronic payment methods during online checkout. The payment method must belong to the renter or be otherwise approved by Atlas.

No. Smoking and vaping are not allowed in Atlas vehicles. Cleaning or odor-removal fees may apply if smoking is detected.

Yes. Unless your booking says otherwise, return the vehicle with the same fuel level it had at the start of the rental.

Make sure everyone is safe, call emergency services if needed, contact the police when appropriate, and notify Atlas immediately. Do not leave the scene of an accident without following legal requirements.

Extensions may be available if the vehicle is not already booked. Contact Atlas before your scheduled return time. An extension is not approved until Atlas confirms it.

Yes. Atlas is a good fit for travelers flying into the Fort Lauderdale area who prefer a modern car rental experience without waiting at a traditional rental counter.

Yes. Atlas supports SMS communication for booking updates, rental instructions, and customer support.

Atlas uses verification to protect customers, prevent fraud, comply with rental requirements, and keep vehicles available for responsible renters.

Atlas focuses on practical, modern vehicles suitable for South Florida driving, including compact sedans and crossover/SUV options.

Atlas offers a local, delivery-focused rental experience with a streamlined online process, modern vehicles, and direct communication. Instead of waiting at a counter, you can coordinate delivery and support directly with Atlas.

Atlas Auto Rental is based in Hollywood, Florida, and serves the Fort Lauderdale, Hollywood, and nearby South Florida area.

Yes. Atlas is built for online booking. You can complete the booking process through the website, including identity verification, insurance verification, and payment.

Atlas may support airport-area delivery, depending on availability, timing, and airport rules. Exact pickup instructions will be provided before your rental.

Yes. Every renter must have a valid driver's license. Atlas verifies driver identity and license information before the rental is approved.

Atlas uses an insurance verification process that allows renters to securely connect or provide insurance information so coverage can be confirmed.

Yes. Atlas holds a refundable $300 security deposit on your card for every rental. It is a hold, not a charge — it is released after you return the vehicle, and is captured only if there is damage.

Pets may be allowed only with prior approval. Additional cleaning fees may apply if pet hair, odor, stains, or damage are found.

Atlas may charge for the missing fuel plus any applicable refueling or service fee.

A police report may be required for accidents, theft, vandalism, hit-and-run incidents, or any event involving another party. When in doubt, contact local authorities and Atlas.

Keeping the vehicle beyond the approved rental period may result in additional charges and may be treated as an unauthorized late return.

No. Atlas does not operate from a rental counter. Pickup instructions depend on your delivery location and will be sent before your rental.

Atlas may use an AI assistant for common questions, booking guidance, SMS replies, and voice support. The assistant is designed to provide helpful information and route issues when human help is needed.

Atlas uses third-party verification, payment, and communication providers to process sensitive information. Personal information is used for rental, verification, payment, compliance, and support purposes.

Atlas is launching with Volkswagen vehicles, including a VW Jetta and VW Taos, with additional vehicles planned.

Direct booking gives you a more direct relationship with Atlas, clearer communication, and access to Atlas's own rental flow, verification process, protection options, and customer support.

No. Atlas is a delivery-only rental company. Instead of visiting a rental counter, customers book online and we coordinate delivery of the vehicle to a supported location such as a hotel, airport area, home, or another approved address.

Booking as early as possible is recommended, especially during weekends, holidays, and busy travel periods in South Florida. Same-day bookings may be available depending on vehicle availability and delivery scheduling.

Yes, hotel delivery is one of the main use cases for Atlas. Delivery is subject to location approval, vehicle availability, and scheduling.

Yes. Atlas can accept valid driver's licenses from other U.S. states, subject to successful verification.

If you do not have verifiable auto insurance, Atlas requires you to purchase renter liability coverage for the rental period.

Payment or authorization is completed during checkout or before the vehicle is released.

Out-of-state travel may require prior approval. Contact Atlas before driving outside Florida.

You do not need to detail the vehicle, but it should be returned in reasonable condition. Excessive dirt, stains, spills, smoke odor, pet hair, or trash may result in cleaning fees.

Notify Atlas immediately. The renter may be responsible for damage, depending on the circumstances, insurance coverage, and any selected damage waiver.

Possibly. Contact Atlas as soon as possible. Changes depend on schedule availability and may result in additional charges.

Yes, hotel delivery near the Fort Lauderdale airport area may be available.

No. The assistant can answer questions and help guide you, but rental approval depends on Atlas policies, verification results, payment status, insurance or coverage requirements, and vehicle availability.

No. Atlas does not sell renter personal information. Your data is used to operate the rental, verify eligibility, process payments, communicate with you, and meet legal or business requirements.

When booking directly, you may be able to select an available vehicle. Availability depends on your dates and rental requirements.

Atlas may list vehicles on marketplaces, but Atlas also offers direct rentals through its own website. Direct rentals are handled through Atlas's own booking, verification, coverage, payment, and support process.

We deliver across Broward County. Delivery is free in Hollywood and Dania Beach, $20 in Fort Lauderdale and Hallandale Beach, and $30 in Aventura and Davie. Fort Lauderdale coverage includes ZIP codes 33301, 33304, 33305, 33306, 33308, 33311, 33312, 33315 and 33316.

Same-day bookings may be possible, but they depend on vehicle availability, verification completion, and delivery timing. We deliver seven days a week — Monday to Friday 8am to 6pm, Saturday and Sunday 8am to 2pm — so start as early in the day as you can.

Yes, Atlas may deliver to homes, vacation rentals, and Airbnb-style addresses within our service area, as long as the location is approved and accessible.

Atlas may accept international renters when the license and identity information can be verified. Additional documentation may be requested depending on the license country, language, and verification result.

Renter liability coverage helps satisfy the liability coverage requirement for renters who do not have verifiable auto insurance. If required, it is charged per rental day.

Delivery is free in Hollywood and Dania Beach, $20 in Fort Lauderdale and Hallandale Beach, and $30 in Aventura and Davie. You are also responsible for tolls (tracked via SunPass), mileage over 200 miles per day at $0.35 per mile, late returns, cleaning, fuel differences, damage, and any traffic or parking violations. Taxes and fees are itemized before you pay.

Travel within Florida is generally more likely to be approved, but renters should still follow the rental agreement and notify Atlas if the trip involves unusual mileage, long distances, or schedule changes.

Inspect the vehicle, take photos or videos if needed, confirm the fuel level, check for visible damage, and report any concerns to Atlas before starting your trip.

Contact Atlas immediately. We will help determine the next steps based on the issue, vehicle location, and safety situation.

Yes. Cancel at least 24 hours before your rental start time for a full refund. Later cancellations may be subject to a cancellation fee.

Yes. Tourists are welcome as long as they meet Atlas rental requirements, complete verification, and have either verifiable insurance or required renter coverage.

For urgent safety issues, call emergency services first if needed. Then contact Atlas as soon as possible.

At launch, Atlas focuses on identity verification, driver's license verification, insurance verification, and booking review. Additional motor vehicle record or background checks may be added later.

Atlas focuses on newer vehicles to provide a cleaner, more reliable rental experience.

Atlas is local, delivery-only, technology-driven, and built around a modern direct-booking experience. The goal is to make renting a car in the Fort Lauderdale area simpler, faster, and more transparent.

Yes. Atlas is designed for both local residents and travelers visiting South Florida. We can deliver vehicles to hotels, airport-area locations, homes, and other approved delivery points.

Your booking may require successful completion of identity verification, driver eligibility checks, insurance verification or coverage selection, and payment authorization before it is fully confirmed.

In some cases, yes. In other cases, Atlas may support a more streamlined handoff. The exact process depends on the booking, delivery location, verification status, and vehicle access method.

Yes. Atlas uses identity verification as part of the booking process. You may be asked to upload your driver's license and complete a selfie/liveness check.

For renters without verifiable auto insurance, renter liability coverage is currently $33 per day.

No. Tolls are not included unless specifically stated. Atlas tracks toll usage and bills tolls back to the renter after or during the rental.

No. Atlas vehicles may not be used for rideshare, delivery, courier work, commercial hauling, racing, towing, or any unauthorized commercial purpose.

Contact Atlas immediately and send photos before driving. Pre-existing damage should be documented before the rental begins.

No. Do not authorize or perform repairs without Atlas approval, except for emergency safety situations where immediate action is required.

Contact Atlas as soon as you know about the delay. We will try to adjust the delivery timing when possible.

After booking, Atlas will guide you through any required verification steps, confirm the vehicle and delivery details, and send you instructions by email or SMS.

Return instructions will be provided before the end of your rental. You will return the vehicle to the approved return location at the scheduled time unless Atlas has approved a change.

Identity verification helps protect customers, vehicles, and the rental process. Atlas verifies that the person booking the vehicle matches the identity and driver's license information provided.

It is optional only if you already have verifiable qualifying auto insurance. If you do not have verifiable auto insurance, it is required.

Atlas uses SunPass toll tracking. Any tolls incurred during your rental are charged back to you.

No. Towing is not allowed unless Atlas gives written approval, which is generally not expected for standard rentals.

Call the police immediately and contact Atlas right away. You must cooperate with Atlas, law enforcement, and any insurance or claims process.

Different return locations may be allowed with prior approval. Additional delivery or repositioning fees may apply.

A selfie or liveness check helps confirm that the person completing the booking is real and matches the identity document submitted.

Yes. Atlas offers optional damage waiver plans that can reduce your financial responsibility for covered vehicle damage, subject to the plan terms.

Usually no. In most cases, tolls are tracked electronically. You should not avoid toll roads unless you prefer to do so, but all toll usage during your rental remains your responsibility.

No. Atlas vehicles must stay on paved public roads or approved private roads. Off-road driving is not allowed.

Contact Atlas as soon as possible if you expect to be late. Late returns may result in additional charges and can affect the next renter's reservation.

Only approved drivers may drive the vehicle. If you want to add another driver, contact Atlas before the rental begins or before that person drives the vehicle.

Atlas offers two optional damage waiver plans:

Standard Damage Waiver — $14.95 per day, with a $1,000 deductible.
Premium Damage Waiver — $24.95 per day, with a $250 deductible.

Parking tickets, traffic violations, red-light camera tickets, toll violations, and similar charges are the renter's responsibility if they occur during the rental period.

Yes. Atlas vehicles may be equipped with GPS and telematics for safety, recovery, fleet management, and rental compliance.

They may be allowed only if they are approved by Atlas as an additional driver. Do not allow anyone else to drive the vehicle unless Atlas has approved them.

No. A damage waiver is not the same as liability insurance. A damage waiver is an agreement that may reduce your financial responsibility for damage to the rental vehicle, subject to the waiver terms.

GPS helps Atlas manage vehicle location, protect the fleet, assist with roadside or recovery situations, and improve the safety and reliability of the rental operation.

No. Damage waivers are optional. However, renters are responsible for vehicle damage unless covered by their own insurance or reduced by an Atlas damage waiver.

The Standard Damage Waiver has a lower daily cost but a higher deductible. The Premium Damage Waiver costs more per day but has a lower deductible. Choose based on how much financial risk you are comfortable keeping.

Not necessarily. Your own auto insurance may provide coverage, but policies vary. A damage waiver may still be useful if you want to reduce your out-of-pocket responsibility for covered damage to the rental vehicle.

Some credit cards offer rental car damage benefits, but coverage varies significantly. You should check directly with your card issuer before relying on credit card coverage.

You must be at least 23 years old and hold a valid driver's license. Atlas does not charge a young-driver fee.

Yes. Rentals include 200 miles per day. Additional miles are charged at $0.35 per mile.

Atlas is open seven days a week: Monday to Friday, 8:00am to 6:00pm, and Saturday and Sunday, 8:00am to 2:00pm. You can book online at any time, and call or text us during business hours.

The 2024 Volkswagen Jetta and 2023 Volkswagen Taos are $65 per day. The 2024 Honda HR-V is coming soon at $69 per day. Prices exclude taxes, fees, and optional coverage, all of which are itemized before you pay.

Delivery is free in Hollywood and Dania Beach, $20 in Fort Lauderdale and Hallandale Beach, and $30 in Aventura and Davie. The delivery fee is shown on your quote before you pay.

Yes. Rentals of seven days or more get 10% off the daily rate, and rentals of a month or more get 20% off. The discount is applied automatically — you don't need a code.

Yes. Atlas accepts debit cards as well as credit cards. The payment method must belong to the renter.